Refund policy

You have the right to return and exchange any/all products you have purchased directly from our website and in doing so you agree to the following conditions: 

The product(s) must be completely unused and still in the same new condition as when the product was received. Watch/watch bands that have been worn even once or buckled cannot be returned and refunded. In addition, you need to contact us and ship the items back to us within 30 days of receiving it. In the event you would like to return your purchase, all accessories originally included will need to be returned. 

Products purchased directly from our website must be returned to our office in Japan for a refund to be made. Please note any shipping fees, taxes, duties, etc. incurred during shipment of your order will not be refunded with your return. You must also pay the shipping expenses in returning your order to us.  We do not take responsibility for any items lost or broken during return shipping.

In the case we cannot refund your order directly through our website, costs will be refunded through PayPal. An account (free to create) will be needed.

*If you return item(s) without our prior guidance, we may decline to accept it. Please also note that if any additional costs are incurred in such cases, your refund may be issued after deducting those charges.