Privacy policy

This website and online store provide SEIKO MetronomeWatch products and related content. The entire site, including all information, content, features, tools, products and services, is operated by KUOE GLOBAL Co., Ltd. (“we”, “us”) in order to provide you, the customer, with a curated shopping experience (the "Services"). This website is powered by Shopify (for details about Shopify’s legal entities, data processing practices, and international data transfer mechanisms, please see Shopify Legal - Shopify, which provides the e‑commerce platform that enables us to provide the Services to you. This Privacy Policy describes how we collect and process your personal data when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal data.
Please read this Privacy Policy carefully. By using any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection and process of your personal data as described in this Privacy Policy.

Personal Data We Collect or Process
When we use the term "personal data," we are referring to any information relating to an identified or identifiable natural person. In some jurisdictions, this may also be referred to as “personal information”. Personal data does not include information that has been anonymized or de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wish list, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device and session information necessary to operate our website and provide the Services you request including (a) IP address, browser type, and basic device information required to establish a secure connection, (b) session identifiers used to maintain your session and shopping cart, (c) authentication session data, (d) security tokens used to protect your interactions with this website, and (e) temporary identifiers for load balancing to ensure stable and efficient service delivery.

Personal Data Sources
We may collect personal data from the following sources:
• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data.
• From your use of the Services, including through cookies and similar technologies on your device. Essential cookies are set automatically; non‑essential cookies are used only with your prior consent.
• From our service providers including when we engage them to enable certain technologies and when they collect or process your personal data on our behalf.
• From our partners or other third parties.

How We Process Your Personal Data
Depending on how you interact with us or which of the Services you use, we may process personal data for the following purposes:
• Provide, Tailor, and Improve the Services. We process your personal data to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal data to better tailor and improve the Services.
• Security and Fraud Prevention. We process your personal data to authenticate your account, to provide secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We process your personal data to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We process your personal data to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Legal Basis for Processing
Our basis varies depending on the specific purpose for which we use personal information. We use:
・Performance of a contract when we provide you with products or the Services, or communicate with you about them. This includes when we use your personal data to take and handle orders, deliver products and the Services, and process payments.
・Our legitimate business interests and the interests of our customers when we improve the Services, when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others.
・Compliance with a legal obligation when we use your personal data to comply with laws.
・Your consent when we ask for your consent to process your personal data for a specific purpose that we communicate to you. When you consent to our processing your personal data for a specified purpose, you may withdraw your consent at any time and we will stop processing your personal data for that purpose.

How We Disclose Personal Data 　
In certain circumstances, we may disclose your personal data to third parties for legitimate purposes. Such circumstances may include:
• With Shopify, vendors and other third parties who perform parts of the Services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• When you instruct us to disclose, request that we disclose, or consent to our disclosure of certain personal data to third parties for purposes such as product delivery or login integration.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services in order to provide and improve the Services for you. 　 Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal data collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal data, including for responding to your requests to exercise your rights over use of your personal data for these purposes. To learn more about how Shopify uses your personal data and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal data here Shopify Privacy Portal Link.

Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of data found on these sites. Data you provide on public or semi-public venues, including data you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal data about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal data of individuals under 16 years of age.

Retention of Your Personal Data
We retain your personal data to enable your use of the Services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Policy, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you.

EU and UK Representative
Where the EU General Data Protection Regulation or UK General Data Protection Regulation applies to the processing described in this Privacy Policy, the following entity has been designated as its representative. The representative may be addressed, in addition to or instead of us, by supervisory authorities and data subjects on all issues related to the processing of personal data.

•EU Representative
Rickert Rechtsanwaltsgesellschaft mbH
Address: Colmantstraße 15, 53225 Bonn
Email: art-27-rep-global-e@rickert.law

•UK Representative
Globale UK Limited
Address: 154 Clerkenwell Rd, London EC1R 5AB, UK
Email: dataprotection@global-e.com

Your Rights
You have a number of legal rights in relation to the personal data that we hold about you. These rights may vary depending on where you are located and which data protection laws will apply to the relationship between you and us, but would typically include:
・Access
You have the right to obtain confirmation from us as to whether or not personal data concerning you is being processed, and, where that is the case, to request access to the personal data. You have the right to obtain a copy of the personal data undergoing processing.

・Rectification
You have the right to have incomplete or inaccurate personal data that we process about you rectified.

・Erasure
You have the right to request that we delete personal data that we process about you, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.

・Restriction
You have the right to restrict our processing of your personal data where you believe such data to be inaccurate; our processing is unlawful; or that we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.

・Portability
You have the right to obtain personal data we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (i) personal data which you have provided to us, and (ii) if we are processing that personal data on the basis of your consent or to perform a contract with you.

・Objection
Where the legal basis for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which overrides your interests and rights, or if we need to continue to process the data for the establishment, exercise or defense of a legal claim.

・Withdrawing Consent
If you have consented to our processing of your personal data, you have the right to withdraw your consent at any time, free of charge. This includes where you wish to opt out from marketing messages.

You can exercise your rights by contacting us using the contact details provided below. When we receive a request based on such right, we will conduct any necessary investigation without delay and provide you with personal data or respond to such request without delay.
To learn more about how Shopify uses your personal data and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

Complaints
If you have complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers
Personal data processed by Shopify may be transferred to Shopify’s affiliated entities and third‑party sub processors in countries such as Canada, the United States, Singapore, and others. Shopify publishes its sub processors list and implements transfer mechanisms and safeguards required under applicable law (e.g., EU Standard Contractual Clauses; for the UK, the IDTA or the UK Addendum to the EU SCCs; for Switzerland, SCCs adapted for the FADP). You can review Shopify’s current sub processors here: https://help.shopify.com/en/manual/privacy-and-security/privacy/subprocessors.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including reflecting changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@seikomw-en.com or contact us at 3rd floor, Yoshioka Oike Building, 670-1, Kyoto, Japan, 604-8106.
For the purpose of applicable data protection laws, we are the data controller of your personal data.

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